Optimize Patient Calls and Schedule More with ThriveCloud x Mango Voice
Creating a seamless patient experience while maximizing revenue opportunities is key. ThriveCloud’s integration with Mango Voice offers the ultimate solution for managing calls and streamlining patient interactions. This powerful combination not only helps your team reduce missed calls but also capture new revenue, enhance patient satisfaction, and make your office workflow more efficient. Explore just five of the ways ThriveCloud and Mango Voice can transform your dental practice below.
1. Improve Call Responsiveness to Prevent Revenue Loss
Missed calls are a massive missed opportunity for practices. Statistics show that the average dental office misses around 40% of incoming calls, resulting in a staggering $720,000 in potential lost revenue annually. ThriveCloud, integrated with Mango Voice, minimizes this by displaying patient records as soon as the phone rings. This feature allows your team to answer promptly, with all relevant information at hand, reducing hold times and improving patient retention.
With Mango Voice’s custom call routing, you can ensure that urgent calls reach the right staff member quickly, while others are routed appropriately. Whether your team is at lunch, in a morning huddle, or busy with patients, or your patients need to speak to someone particular like billing, call routing minimizes the chances of missing important calls and keeps your practice productive.
2. Text vs. Call: Choosing the Right Communication Method
Efficient communication doesn’t always mean picking up the phone. With ThriveCloud, your team can utilize two-way texting, mass texting, and automated texts for reminders, post-visit instructions, and promotions.
Texting is ideal for quick updates and routine reminders, while complex issues like treatment plans, financial discussions, and follow-up care are best handled by phone to build trust and address patient concerns.
ThriveCloud offers templated messages, making it easy to text patients about anything from schedule updates to special offers. This helps your practice save time while maintaining a high level of patient engagement.
3. Boost Patient Engagement and Retention Through Call Insights
When a patient calls in, you’ll see a pop-up with all relevant details — from upcoming appointments to outstanding balances and treatment history.
This feature allows your team to initiate meaningful conversations about upcoming appointments, unpaid balances, and recall needs, all in one call. You can even check insurance eligibility and benefits, empowering your team to answer questions on the spot and encourage timely bookings.
This proactive approach is particularly valuable for increasing re-care appointments. Nationally, only about 59% of patients rebook their hygiene visits. By using the call insights feature to remind patients of overdue re-care during phone interactions, your practice can strengthen patient relationships and improve re-care rates.
4. Increase New Patient Conversions and Boost Revenue
With only 23% of new patient calls converting into appointments industry-wide, there’s a massive potential to grow your practice by improving phone skills. ThriveCloud and Mango Voice provide tools and strategies to help your team convert inquiries into appointments. By training your staff to proactively offer appointment options, address specific patient concerns, and highlight any special offers, you can increase new patient conversion rates significantly.
Using winning phrases like, “We have a spot available for you on [specific day]” or “We’d love to help you with that issue right away,” you’ll create urgency and ensure patients feel valued. This personalized approach can lead to a significant increase in new patient conversions, helping grow your revenue.
5. Streamline Quality Assurance and Improve Call Handling
Quality assurance is vital for maintaining consistent patient satisfaction. Mango Voice’s call recording feature allows your team to review calls for training, audit conversations, and ensure quality standards are met.
By identifying strengths and areas for improvement in call handling, your practice can enhance every patient interaction and provide a superior experience.
Mango Voice also enables offices to personalize on-hold messaging, helping turn hold times into valuable marketing opportunities. Promote office specials, announce seasonal promotions, or introduce your team — everything you need to keep patients engaged while they wait.
**Exclusive Offer for ThriveCloud x Mango Voice**
Considering the benefits of combining ThriveCloud and Mango Voice? For a limited time, you can enjoy two free months of Mango Voice service, free hardware, and no installation or support fees. This offer allows your practice to save on your phone system setup and experience the advantages firsthand.
With ThriveCloud and Mango Voice working together, your practice can handle calls more efficiently, capture missed revenue, and build strong, lasting patient relationships. This all-in-one integration elevates patient experience while helping you grow your practice and maintain a productive, responsive team.
This offer expires at midnight on November 30, 2024.
Additional Resources:
– Watch ThriveCloud and Mango Voices Webinar Replay >>